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Business

Priority maintenance, faster response times, and 4 hours of monthly changes — so your website never becomes a problem

For businesses where the website actively drives revenue or client acquisition and cannot afford to sit on a support queue. Regular updates, performance checks, proactive monitoring, and a meaningful monthly change allowance — all handled without you needing to ask twice.

PriceFrom €120/month
Changes4 hrs/month
ResponsePriority Response
Business Support
From €120 / month
Monthly plan · cancel with 30 days notice
  • Weekly CMS/plugin updates
  • Security scanning + monitoring
  • Content changes (4 hrs/month)
  • Priority email + WhatsApp support
  • Performance monitoring
  • Monthly detailed report
  • Proactive issue flagging

Response within 1 business day on all support requests

Is Business Support the right choice for you?

This plan is designed for websites that actively work for your business every day. Read both sides carefully before deciding.

This is right for you if…

  • Your website actively generates leads, bookings, or sales
  • You need content changes more regularly than once a month
  • You want priority response when something breaks — not end-of-queue
  • You have made changes yourself and broken something — this prevents that
  • Your site is your primary marketing channel and needs to stay in peak condition

This is probably NOT the right fit if…

  • You rarely update your site and just need basic upkeep (Starter Support)
  • You need unlimited changes, advanced strategy, or a dedicated digital manager (Premium)
  • You are building a new website — this is maintenance, not development

Not sure? Send your situation and we will recommend the right option.

Everything in the Business Support plan

Weekly updates, four hours of monthly changes, priority response, and performance tracking — a maintenance plan that matches the pace of an active business website.

Weekly CMS Updates

Not just monthly — updates are applied weekly so your site is never running a version that is weeks out of date. Faster update cycles mean vulnerabilities are closed sooner and compatibility issues are caught earlier rather than compounding over time.

Security Monitoring

Ongoing threat monitoring rather than just a monthly scan. Issues are flagged as they arise — not discovered at the end of the month when the damage may already be done. Any security events are addressed immediately.

Performance Monitoring

Core Web Vitals and page speed are tracked monthly. Slowdowns are identified and resolved before they affect user experience, search rankings, or conversion rates. You will not discover your site has been slow for weeks without anyone noticing.

Content Changes (4 hrs/month)

Four hours of hands-on changes per month: updated service descriptions, new team member, pricing changes, added pages, image updates, or layout adjustments. Handled by us so you do not need to touch the backend or worry about accidentally breaking something.

Priority Support

WhatsApp and email support with priority handling. Issues are picked up faster, communicated proactively, and resolved with dedicated attention. You are not waiting in the same queue as non-business accounts while your revenue-generating site has a problem.

Proactive Issue Flagging

If we notice something worth your attention — an expiring SSL, a broken link, a security advisory affecting your plugin stack, or a performance regression — we tell you before it becomes a visible problem rather than waiting for you to report it.

Compatibility Testing

Before major updates are applied to your live site, they are tested in a staging environment for conflicts. You will not discover a broken site after a routine update — compatibility is verified before anything changes on your public-facing pages.

Detailed Monthly Report

A full summary of what was updated, what was changed, current performance metrics, and anything noted for next month — delivered by the first business day of the new month. Not a one-liner, a real account of what happened on your site.

Backup Verification + Recovery Readiness

Backups are checked and tested monthly. If something does go wrong, recovery is planned and ready — not improvised under pressure. We also ensure backup frequency is appropriate for the pace at which your site changes.

How your Business Support plan runs each month

A structured monthly cycle with weekly touchpoints — so maintenance is consistent and proactive rather than reactive.

1
Onboarding
Week 1
Full site audit, all access points documented, performance baseline established, and any known issues resolved before recurring maintenance begins. You start from a clean state — not maintaining a site that already has problems.
2
Weekly Updates
Weekly
CMS core, plugins, and themes are reviewed and updated weekly. Tested in a staging environment before going live on your site. Any compatibility issue is caught and held — never pushed through blindly.
3
Ongoing Monitoring
Continuous
Security and performance monitoring runs between scheduled maintenance cycles. Issues are flagged immediately — not saved for the next monthly report. You hear about problems before your clients do.
4
Monthly Changes
As Requested
Content and layout changes requested throughout the month are handled within the 4-hour monthly allocation. For efficiency, batching requests at the start of the month is recommended but not required.
5
Monthly Report
End of Month
Detailed summary covering all updates applied, changes made, performance data for the period, and any flags for the next cycle. Shared by the end of the first business day of the new month without you needing to ask for it.

What Business Support delivers every month

Real, measurable results from a maintenance plan designed for websites doing serious business work.

Website always running current, compatible software

Weekly updates mean your site is never more than a week behind. Compatibility is verified before anything goes live — so updates happen cleanly, without surprises on your public-facing pages.

Issues identified and resolved before they reach your clients

Proactive monitoring and issue flagging means problems are caught early — before a broken form, a slow page, or a security issue becomes something your clients notice or report back to you.

Content staying up to date without backend access required

Four hours of monthly changes handled for you. Service updates, team changes, pricing revisions — submitted by email and done correctly, without you logging into the CMS or risking an accidental layout break.

Performance metrics tracked so slowdowns do not sneak up on you

Monthly performance monitoring catches regressions before they affect search rankings or visitor experience. You are not relying on a client to tell you the site feels slow — we track it and tell you.

Priority response when something urgent breaks

When an issue needs immediate attention, you are not in the same queue as basic enquiries. Priority handling means issues are picked up faster and communicated clearly until resolved.

A detailed monthly record of everything done on your site

Every month you receive a full account of what was updated, changed, and monitored. Your website is not a black box — you know exactly what happened and when.

What we need to get started

Four things we need before the first maintenance cycle begins — having these ready from the start means onboarding is fast and clean.

CMS + Hosting Access

Full admin access to your CMS dashboard and hosting control panel. Required for weekly updates, monitoring, content changes, and backup verification — all core parts of this plan.

Monthly Change Brief

A list of requested changes submitted at the start of each month. Changes within the 4-hour allocation are applied without approval needed for each item — though sensitive changes are confirmed with you first.

Key Contact

One designated person to receive monthly reports and approve sensitive changes before they go live. This keeps communication clear and avoids conflicting instructions arriving from multiple directions.

Business Context

A brief overview of what the site is for, which areas not to change without explicit approval, and any active campaigns or seasonal patterns we should be aware of during the maintenance cycle.

Starter vs Business vs Premium Support

Choose the plan that matches how actively your website drives your business — not the cheapest, not the most feature-rich, the most appropriate.

Feature Starter Business ← You are here Premium
Monthly CMS updates
Security scanning
Content changes per month1–2 hrs4 hrsUnlimited small
Priority response
Proactive monitoringPartial✓ 24/7
Performance optimisationBasicAdvanced
Strategy + recommendations
Monthly reportBasicDetailedFull
Monthly priceFrom €50From €120From €200

Questions about Business Support

What does "4 hours of changes" actually cover each month?
Four hours covers a meaningful amount of content work: updating multiple pages of copy, adding new team members, revising pricing across a services section, updating images throughout the site, adding a new basic page, or a combination of smaller updates across the month. What is not included: new page builds requiring layout design, new functionality or features, or anything requiring development work beyond content management.
How fast is "priority response" — what is the actual response time?
Priority support means your issue is picked up ahead of standard-queue requests within business hours. For urgent issues such as a site down or a critical error preventing visitors from contacting you, we aim to respond and begin resolution within a few hours. For non-urgent support questions, you will hear back within one business day. All Business Support clients are guaranteed a response within 1 business day on any request.
Can unused monthly change hours roll over to the next month?
Monthly change hours do not roll over. The 4-hour allocation is reset each month. This keeps the plan sustainable and predictable — both for your budget and for scheduling our work. If you consistently use less than 4 hours, Starter Support may be a better fit and better value. If you regularly need more than 4 hours, Premium Support with unlimited small changes is the right step up.
Is this for WordPress only, or other platforms too?
Business Support is primarily designed for WordPress sites, where weekly updates and the full maintenance process applies directly. Other CMS platforms can be supported if the maintenance requirements are comparable. If your site is on a different platform, mention it during onboarding and we will confirm whether the same service structure applies or if any adjustments are needed.
What happens if something breaks between maintenance cycles?
Business Support includes priority support channels, so if something breaks between scheduled maintenance cycles you can reach us via WhatsApp or email and your issue will be prioritised. We do not wait until the next scheduled cycle to address critical problems. Minor issues are logged and addressed in the next cycle; critical issues affecting site functionality are handled immediately.
Can I upgrade to Premium Support later without disruption?
Yes. Upgrading from Business to Premium is straightforward. Since we already know your site, your business context, and your preferences, the transition is minimal — you simply move to a higher allocation and gain 24/7 monitoring, unlimited small changes, and monthly strategy notes from the next billing cycle. There is no re-onboarding and no disruption to your site.

What is and is not included

Full transparency before you commit. No unexpected charges once your plan is active.

Included in the plan

  • Weekly CMS, plugin, and theme updates
  • Ongoing security monitoring and issue resolution
  • Content changes — 4 hours per month
  • Priority email and WhatsApp support
  • Monthly performance monitoring (Core Web Vitals)
  • Proactive issue flagging
  • Backup verification and recovery readiness
  • Detailed monthly maintenance report

Not included — billed separately if needed

  • Content changes beyond the 4-hour monthly allocation
  • New page builds or feature development
  • Plugin or theme purchases
  • 24/7 uptime monitoring (available on Premium)
  • Monthly strategy recommendations (available on Premium)
  • Third-party software or service costs

Month-to-month plan. Cancel with 30 days notice — no long-term lock-in. Final monthly price confirmed at onboarding based on your site's complexity and requirements.

Your website drives your business. Treat it accordingly.

Weekly updates, priority response, four hours of monthly changes, and performance tracking — all handled so your site stays in peak condition without requiring your time or attention.

Need unlimited changes and a dedicated digital manager? See Premium Support — fully managed, strategic, hands-off.